Frequently Asked Questions
What shipping methods are availbale?
We offer a variety of reliable shipping methods to ensure your package reaches you safely and on time.
Customers can choose from:
Standard Shipping – Affordable and secure; ideal for non-urgent orders.
Express Shipping – Faster delivery for those who need their order sooner (where available).
Tracked Shipping – Includes real-time tracking updates so you can follow your package every step of the way.
The available shipping methods for your location will be shown at checkout.
How long will it take to get my package?
Our standard processing time is 1–3 business days, after which your order is shipped.
Estimated delivery times are:
Domestic Shipping: 3–7 business days
International Shipping: 7–21 business days (may vary depending on customs and local courier)
Once shipped, you’ll receive a tracking number so you can monitor your package in real-time. We always aim to get your order to you as quickly as possible!
Do you ship internationally?
Yes, we proudly offer worldwide shipping! No matter where you are, you can shop our collections and have your favorite pieces delivered to your doorstep.
Please note:
Shipping fees and delivery time vary depending on your country.
Some countries may charge customs duties or import taxes — these are not included in our prices and are the buyer's responsibility.
We ensure secure packaging for all international orders to prevent damage during transit.
What payment methods are accepted?
We accept a wide range of secure and convenient payment methods, including:
Credit & Debit Cards – Visa, MasterCard, American Express
Digital Wallets – PayPal, Apple Pay, Google Pay
Shopify Secure Checkout – A safe, encrypted payment environment
Cash on Delivery (COD) – Available in select regions (if supported)
All payments are processed through trusted gateways with industry-standard encryption to keep your information safe.
Is buying on-line safe?
Absolutely. Your safety is our top priority. Our website is protected with SSL (Secure Socket Layer) encryption, ensuring all personal and payment data is securely transmitted.
We also use:
Secure Payment Gateways (like Shopify Payments and PayPal)
Fraud Protection Systems
Verified Checkout Processes
We never store your card details, and your information is kept 100% confidential. You can shop with full confidence at SSJ Jewellery.
